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Director of Clinical Services

Methodist Children's Home Society is searching for a mature leader to steer the ship of our clinical team! The ideal candidate will have extensive leadership experience and worked closely with at-risk youth in a residential setting. The Manager will bring new ideas and a strong commitment to the organization's mission, vision, and goals.

JOB SUMMARY

Under the direction of the Chief Operating Officer (COO), the Director of Clinical Services manages the comprehensive array of clinical and case management services in MCHS’s residential program. The Director of Clinical Services serves on the Management Team and has primary responsibilities including planning, managing, and evaluating service delivery.

The Director of Clinical Services works closely with the members of the Leadership Team as well as the Director of Residential Services, while also being responsible for all program planning, organizing, operating, and staffing for the Clinical, Medical, and Case Management teams. The Director of Clinical Services is responsible for ensuring the Residential Program meets agency expectations and goals; works with program staff to ensure that a safe, therapeutic, supportive and accepting environment is maintained for the residents and their families; manages and directs program operations; directs, supervises and evaluates program staff, and with the direction of the Leadership Team evaluates and implements clinical programs and services. 

DUTIES & ESSENTIAL JOB FUNCTIONS

  • Provide effective and inspiring leadership, as well as stewardship by actively leading all programs and services related to therapeutic and case management services.
  • Ensures all program activities operate consistently and ethically within the mission and values of MCHS.
  • Leads and manages personnel, as assigned.
  • Ensure that all services are in compliance with all federal, state, and local funding, state and local regulations, certifications, accreditations, and licensing requirements.
  •  Represent, as assigned, MCHS to external constituency groups, including government and community groups.
  • Act as a communication liaison with the Bureau of Child and Adult Licensing (BCAL) as well as a point of contact for all contract and licensing related issues.
  • Establishes treatment goals and objectives to be met within clinical, case management, and medical services
  • Work with the clinical and case management team to resolve crisis situations that may occur in program operations
  • Manage the operations of the clinical, case management and medical programs and enforces best practice models to ensure that the program functions within the rules, regulations and guidelines set forth by the State of Michigan’s Department of Health and Human Services (DHHS), the agency, and accreditation; establishes and maintains department systems, records and reports; recommends, develops, and implements new approaches, policies, and procedures for continual improvement of department services.
  • Oversees the program staff and volunteers to ensure that they are functioning within the requirements of their job duties; provide guidance, training, assistance, and support to staff when needed, including planning staffing, performance management, professional development, adjusting workloads as necessary, and addressing and resolving complaints to create a climate of teamwork and motivation.
  • Ensures compliance with all contractual and licensing requirements of DHHS related to clinical and case management services.
  • Ensures compliance with all contractual and licensing requirements of DHHS related to medical services.
  • Responsible for compiling, organizing, and preparing written reports and other written documents as required.
  • As requested, supervises and supports social work interns and ensure that all policies and procedures are being adhered to as well as academic requirements are being met.
  • Work closely with the COO and the CTO in various personnel-related activities, making recommendations regarding the hiring, disciplining and training of staff.
  • Assists in the development of new programming opportunities.
  • Performs other duties as assigned by the COO and the CEO.

BASIC COMPETENCIES

Education and Experience

The Director of Clinical Services will be a seasoned and mature leader with broad child welfare and nonprofit leadership experience, ideally with program management and administrative child welfare leadership. He/she will have experience gathering and evaluating program performance, leading teams, and making actionable recommendations to senior administrative teams.

  • Must have a Master’s Degree in Social Work, Counseling, or related field from an accredited college or university along with;
  • A minimum of four (4) years of experience with two (2) in nonprofit management.
  • Licensures in his/her respective field is preferred.
  • Must meet the State’s Moral Character standard.

The Knowledge of:

  • Computer and software applications (MS office).
  • Clinical requirements within residential care service models.
  • Child welfare trends, locally and nationally.
  • Licensing rules and regulations for child caring institutions and child placing agencies.
  • Program planning and evaluation.
  • Strategic and tactical planning.

The Skills and Ability to:

  • Communicate verbally and in writing with agency staff, government officials, and other external constituency groups.
  • Demonstrate leadership and integrity.
  • Motivate, develop, and direct people as they work, identify the best people for the job.
  • Manage time and multiple priorities; meet deadlines.
  • Establish and maintain effective working relationships with employees, other agencies and the public at-large.  
  • Handle sensitive and confidential situations and documentation.
  • Be collaborative and flexible, with a strong service mentality.
  • Attend training and travel to offsite for meetings and seminars.
  • Possess a high degree of personal accountability, responsibility and independent decision making abilities with the skills to plan, organize, develop, implement and interpret programs, goals, objectives, policies and procedures of the organization.
  • Demonstrate commitment to the social sector with a passion for MCHS’s mission and vision.    
  • Work flexible hours, when needed, which may include some evenings and weekends. 

JOB SETTING

The work environment described here are representative of those that an employee will typically encounter during a normal shift.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Information

MCHS is an equal opportunity employer where employment is based upon personal capabilities and qualifications without discrimination because of race, ethnicity, religion, sex, age, marital status, national origin, disability, sexual orientation, veteran status, or any other protected characteristics as established by law. This policy extends to all policies and procedures related to the recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

Equal Opportunity Employer - M/F/D/V

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